MEET ULTRO
Ultro connects to all your existing messaging channels, bringing together your team and customers into one space
Seamlessly integrate all messaging channels like WhatsApp, Facebook Messenger, Twitter, Telegram, WeChat, LINE and Viber to engage your online visitors with ease.
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With Ultro you drive conversations that matter most
Let your teams manage increased conversations and delight your customers with frictionless messaging experience.
Engage
Unify siloed conversations across channels using one platform to scale your engagements across multiple channels.
Collaborate
Work seamlessly with different departments and direct conversations to the right teams for faster customer resolution.
Analyze
Track your conversations and performance from one insightful dashboard and unlock your next move.
Automated interactions to deliver conversations at scale for better customer engagement in one space
Drive transactions and interactions through multiple messaging channels.
ENGAGEMENT
Connect proactively with your visitors across live chat, bots and messaging channels using smart targeting
Use live chat and bot to engage, assign and manage cross-channel conversations in one platform.
Targeting
Engage with selected visitors through advanced targeting
Automate
Reply or follow-up faster with custom bots, canned and personalised replies
Qualify
Collect and prioritize information and channel them to the right team
Unified conversations
Sync messages history across channels for a more consistent experience
Streamline a space for internal communication and productivity to drive customer resolution a step forward
Ultro is the space you need to make team collaborations simple and hassle-free.
COLLABORATION
Create spaces to organize your team conversations, tasks and files for a hassle-free collaboration
Collaborate, share updates and documents with different teams through one platform.
Search
Advanced search to find what you’re looking for in messages and files
Tasks
Create tasks/follow-up instantly and keep track of all your tasks
Teams
Initiate internal conversations with multiple departments
Files
Centralised, managed and share your files for faster accessibility
Deliver actionable insights to recognise improvements for stronger customer experience
Connect the dots and identify challenges before they become issues.
ANALYZE
Get clarity on your customer interactions and team performance to understand what works best for them
Tap on your multi-channel customer interactions and team performance insights without losing the thread.
Chat distribution
Identify chat density to trace source for better resources allocation
Source
Identify languages and countries to understand visitor's demographic
Chat volume
Get clear visibility on the incoming messages during specific times
Team performance
See conversation volume, response time, satisfaction ratings and more
Keep the conversation going while on the move
The app you need to manage your messaging experience anytime, anywhere.
MOBILITY
Manage all your conversations on the go.
Simple and convenient. With Ultro mobile, you can easily keep engaging with your visitors and teams on the go.
Team Inbox
Engage, reply and assign conversations on the go
Live Profiles
See your visitor’s website activity and conversation
Notes & Mentions
Work together with your team behind the scenes
Tagging
Tag related conversations and search for them later
Make it easier for your customers to engage with you
Deliver great customer experience through a single view.
CONVERT
Scale your messaging experience.
Easy to implement, use, and scale. Ultro puts you in full control of your engagement with your visitors across different messaging channels.
Bot
Line
Telegram
Bot
Line
Telegram
Messenger
