Ultro Livechat

Emojis

We all know the power of Emojis. Why not add a friendly face to your brand and stay personal while building an emotional connection with your visitors.

Attachment​

Share any file with your visitors whether a screenshot, a document or even an animated GIF. Ultro seamlessly connects with Google Drive, Microsoft and more.

Convert chats​

Convert chats into measurable tasks and escalate guests' enquiries to the right team based on skills, language and expertise to ensure your guests receive prompt responses.

Guest profile​

Know who you are talking to through live chat and see their location, activity and much more. Add tags to your conversations and generate reports based on your selected tags.

Customization

Customize your live chat messages based on the tracking capabilities Ultro platform has to offer. Use the right message for the right visitor and at the right time.

Offline chat form

Your website is 24/7 available. Add our offline forms within Ultro livechat and ensure visitors can contact you while you are not available.

Integration

Ultro Livechat is fully integrated with Ultro Inbox helping you to strike a conversation with your visitors through the channel they prefer.

Rating

Measure customer satisfaction with conversation ratings and continue to improve your performance through ratings insights.

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